Svetlozar Online efforts all possibilities to service the customer with maximum quality and promptness. In general, technical support specialists arrive approximately within one or two hours after the call had been made, and often this period is far shorter. Subscription-based support customers are always serviced with higher priority.

Customers who require utmost attention and prioritization can also take advantage of our Emergency Response services.

No. The caller pays its phone service operator the costs for a regular call to a number within the network of Mobiltel Inc. Our customers could also use our additional number (02) 866-16-57, but to guarantee support we recommend our 24/7 hotline.

By making an online call, you can call in for a highly-qualified support specialist via the World Wide Web. To do this, you need to provide your Svetlozar Online Customer ID or a telephone number at which we can confirm your request.

Users of incidental technical support pay for the service upon every visit by a Svetlozar Online specialist. Recurring customers can also make payments of incidental technical support by bank transfer.

Our subscription-based customers pay their monthly fee within 10 working days of receiving an invoice from Svetlozar Online. Possible payment methods include cash and online payments as well as bank transfers.

Svetlozar Online's specialists perform free visits in Sofia, Bulgaria. Our customers, whether they use subscription-based support or not, do not pay for the very visit of the specialist, but merely for the specific service.

Yes. Svetlozar Online offers attractive opportunities for customers outside Sofia, Bulgaria. Technical support includes phone and e-mail support and consulting as well as on-site visits.