It is our policy to provide customers with flexible solutions, specifically tailored for the needs of their business. The balance between service features and costs is aimed at suiting the widest range of individual and business customers, while retaining our trademark quality of service, dedication, reliability and speedy response.

The 24/7 availability of a team of experienced and dedicated professionals requires substantial costs which we balance with swift and highly organized services.

Currently, Svetlozar Online offers two pricing models.

The cost of Incidental Technical Support, available to virtually every business and individual, is calculated on the basis of three factors: time spent on resolving the issues, complexity of the problems, period of the service (day or night, business day or holiday). For specific figures regarding specific problems, please contact us to receive additional pricing information.

The cost of Subscription Technical Support amounts to a fixed monthly fee. Customers receive comprehensive help and assistance within the parameters of the specific subscription plan without additional costs.

Emergency Response, guaranteeing the fastest possible response times, includes additional fees for our subscribers. The costs are based on a number of factors, including location of the customer within the city, required response time, likelihood of emergency situations and more. If you are interested in this service, please contact us for additional information.

24/7 Subscription Support is available as an addition to our subscription plans. Each additional hour outside the regular monitoring period adds €5 to the monthly fee. Discounts on this charge are available for customers requiring full 24/7 support. For more information, click here.